Welcome to Buy & Try! We value your satisfaction and strive to ensure a seamless shopping experience. Our return and exchange policy is designed to be fair, transparent, and in compliance with applicable Australian consumer laws.
We accept returns for eligible products within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
Contact our Customer Support Team: To initiate a return, please reach out to our customer support team through Contact Us Page. Provide your order number and reason for the return.
Return Authorization: Once approved, we will provide you with a return authorization and instructions on how to proceed.
Packaging and Shipping: Securely package the item in its original packaging and ship it to the address provided by our Customer Support Team.
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 30 Days and credited to your original payment method.
Certain items are non-returnable, including:
We accept exchanges for eligible products within 30 days from the date of purchase. To be eligible for an exchange, your item must be unused, in the same condition as received, and in its original packaging.
Contact our Customer Support Team: To initiate an exchange, please reach out to our customer support team through Contact Us Page. Provide your order number and details of the item you wish to exchange.
Exchange Authorization: Once approved, we will provide you with an exchange authorization and instructions on how to proceed.
Return and Reorder: Securely package the item in its original packaging and ship it to the address provided by our Customer Support Team. Place a new order for the desired item on our website.
Shipping costs for the exchanged item will be at your expense. We recommend using a trackable shipping service to ensure the safe and timely delivery of the exchanged item.
If you have any questions or concerns regarding our return and exchange policy, please contact our Customer Support Team Here. We are here to assist you and provide the best possible service. Thank you for choosing Buy & Try!
